LFU:online

Department of Organisation and Learning Department of Organisation and Learning

Mag. Dr. Mario Vötsch Mag. Dr. Mario Vötsch

433058

VO Introduction into Communication and conflict Theory

VO 1

2,5

Block

annually

English

Students shall acquire basic knowledge on the origins and unfolding of conflicts. They shall acquire skills in managing conflicts and shall be able to communicate competently and reflexively in different contexts.

The "self" and the "other" in communication and conflict Functions and dysfunctions of conflicts in organizations Psychodynamics of interpersonal and group conflicts Managing conflicts and mediation Communication in different (cultural) contexts (Video-based) self-observation and self-reflection in communication and conflict situations Moderation in different communication settings

Lectures, instructions, plenary and group discussions, exercises

30 minutes oral exam (Modulprüfung)

Glasl, F. (2004), Konfliktmanagement: ein Hanbuch für Führungskräfte, Beraterinnen und Berater. 8 Aufl. Bern; Wien (u.a): Haupt; Stuttgart: Ver. Freies Geistesleben. Schulz von Thun, F. (2004) Miteinander reden. Vol. 1-3. Reinbek: Rowohlt. Gehm, T. (1999). Kommunikation im Beruf, Weinheim et al.: Beltz Thomas, A. et al. (Hg.) (2993). Handbuch interkulturelle KOmmunikation und Kooperation, Göttingen: Vandenhoeck & Ruprecht Putnam, L. & Jablin, F.M. (Ed.) (2004). The New Handbook of Organizational Communication: Advances in Theory and Practice. London: Sage

1st Semester. This module is offered to 30 students. Prerequisite: successful completion of module APROS

see dates