436411 PS Service Design and Customer Relationship Management

winter semester 2021/2022 | Last update: 14.11.2022 Place course on memo list
436411
PS Service Design and Customer Relationship Management
PS 2
3,5
Positive completion of the mandatory course "Fundamentals of Management:Strategy and Marketing" referred to in § 6 (2-5) and four additional mandatory courses from the core area of management referred to in § 6 (2)
Block
each semester
German

We will present the basic knowlegde in the fields of tourism destination management and product development as well as tourist behavior, in particular VFR tourism. Students will learn how to analyze theoretical papers, develop empirical surveys and analyze quantitative and qualitative data. Furthermore they will learn how to lead and organize teams, how to work in teams, get insights into the important role of communicationand trust between collaborators. The students will work together on an empirical survey and learn how to create a final project documentation and presentation for the industry.

 tourism and leisure, destination management, product development, innovation

 

Theory input, theories and concepts, literature review, group work, presentation, discussions, feedback.

individual paper analysis and presentation, group work, class participation, methods exam, attendance of VO 436.410 .

Criteria for successful completion: you need to be positive in each course component.

see Syllabus 

participation requirements see curricula

see dates
Group 0
Date Time Location
Mon 2021-10-18
09.00 - 11.45 eLecture - online eLecture - online
Mon 2021-10-25
09.00 - 11.45 eLecture - online eLecture - online
Mon 2021-11-08
09.00 - 11.45 eLecture - online eLecture - online
Mon 2021-11-15
09.00 - 11.45 eLecture - online eLecture - online
Mon 2021-11-22
09.00 - 11.45 SR 13 (Sowi) SR 13 (Sowi) Barrier-free Teilpräsenz
Wed 2021-12-01
10.00 - 10.45 eLecture - online eLecture - online Methodenklausur
Mon 2022-01-10
09.00 - 11.45 SR 13 (Sowi) SR 13 (Sowi) Barrier-free Teilpräsenz
Mon 2022-01-17
08.00 - 11.45 HS 3 (Sowi) HS 3 (Sowi) Barrier-free